How to update my client's Risk Tolerance Questionnaire (RTQ)

If you need to update your client's risk tolerance , there are two (potentially three) steps. The first two have to do with updating the RTQ on file. The third step comes into play if you want to change how the account is being traded.

1. Use My Advice Architect® to update the risk assessment on file with Cetera,
2. Complete the MAA Goal Modification in AdviceWorks® to obtain a client signature.
3. If necessary, update your client's FLD / Symplany℠ One account to align with the new target allocation.

Note: if the account is within 20% of the RTQ on file, Cetera may deem the account compliant.

This article walks through all three steps in the process.

NSInvestments can help answer any questions you have.

I. My Advice Architect®

Step 1 - Create a Service Request

1. Pull up the client’s account
2. Under the “Service” tab, click the plus sign to get a drop down menu
3. Select “Modify Strategy”

Step 2 - Submit a new risk assessment

Risk & Objective > Determine a new risk > Take the risk questionnaire > Get started

Follow the prompts to arrive at your new risk tolerance.

Step 3 - Generate documents

1. Under Summary > Next steps, click Generate Documents

II. AdviceWorks®

⚠️ Visit AW to find the most up-to-date help documentation on how to complete a MAA Goal Modification request.

Step 1. Pull up the client in AdviceWorks and click MAA Goal Modification

From here, you'll continue to follow the AW prompts, including:

Step 2. Import Goal Modification

Step 3. Select Goal Modification and click Add Goal Modification

Step 4. Click Complete Case

Step 5. Click Edit to verify SIS signers

Step 6. Click Verify Signers

Step 7. Request Advisor Attestation

This completes the MAA Goal Modification request in AdviceWorks (AW) to generate client signatures. Once signed by the advisor(s) and client(s), Cetera will process your request to update the RTQ for this client.

III. Symplany℠ One

The above steps modify the RTQ on file for your client. However, the only way to adjust how the account is actually traded is by making changes in Symplany One:

1. Pull up the client's account.
2. Under the "Bucket" tab, click the pencil icon to make changes.
3. Use the drop down menu to select your allocation.
4. Click Save.
5. Go to the Trade page and click "Trade..."
6. In the popup window, click "Confirm and send."